How do I create a Lucky Twice account?
It’s simple! Click SIGN UP on the Lucky Twice Casino homepage, complete the registration form, and click Create an account. You’ll be directed to the deposit page instantly, and a welcome email will be sent to the address you provided during registration
Am I allowed to have more than one account?
No, each person is permitted only one account to ensure fairness.
I have forgotten my password. What should I do?
Click Log In and then select Forgot Password?. You’ll receive an email with a link to reset it—this takes about 30 seconds.If you can’t reset it or access your email, contact our support team via live chat or email at your email account, contact our customer care team via live chat or email [email protected], After verifying your details, we’ll help you reset it.
How do I add another currency to my account?
Log in, navigate to My Account in your profile, click Add Currency, and select your desired currency from the dropdown menu.
What currencies does Lucky Twice support for deposits and withdrawals?
The primary currency for deposits and withdrawals in your region is EUR. Visit our Payments page to see all supported currencies, including FIAT and crypto, for each payment method.
How do I know if my deposit has been credited?
Deposits typically appear instantly in the My Balance section under My Account.
Will I be charged fees for deposits and withdrawals?
For deposits, Lucky Twice covers the recipient transaction costs, so we handle the fees for receiving funds. However, your payment provider might charge you for sending money to us. For withdrawals, any fees charged by the payment provider are your responsibility.
What is the minimum deposit and withdrawal amount?
The minimum amount is typically €20 or the equivalent in your currency, but it may vary depending on the payment method. Check our Payments page for more details.
Why do games sometimes run slow or get interrupted? How can I fix this?
Game performance depends on your internet connection. Since our games need a stable data exchange, a strong and reliable connection is essential. To improve performance, try reducing the number of other web applications running simultaneously with our casino games.
Can I play on mobile devices?
Yes! Our games are mobile-friendly. Simply visit www.luckytwice.com and launch any game right from the casino homepage.
What if my internet connection drops during a game?
If your connection fails, you can resume the game from where it stopped once your connection is restored. The only exception is multiplayer games, where other players are also involved in betting.
Is my information safe at Lucky Twice?
Absolutely! Lucky Twice Casino employs SSL technology and advanced anti-fraud measures to ensure your financial security. Your personal information is kept private and used solely to provide gaming services. For details, visit our Privacy and Security page.
How do I submit my documents and track their status?
Log in to your account and navigate to the Documents page in your profile. From there, you can upload the required documents and monitor their status directly.