Terms & Conditions

The Player acknowledges and agrees that it is their sole responsibility to familiarize themselves with the laws and regulations pertaining to online gambling in their respective jurisdiction of residence prior to engaging with the services provided by the Casino.

The Company reserves the right to modify these Terms and Conditions from time to time as it deems necessary. The Company shall provide Players with advance notice of any such changes prior to their implementation. Players are advised to regularly review the Terms and Conditions page to stay apprised of any updates.

The Casino shall only accept Players from those countries and geographic regions where online gambling is expressly permitted by law. It is the Player's exclusive responsibility to verify the legality of online gambling in their jurisdiction before creating a Player Account or placing any bets.
The Casino shall only accept adult Players who have attained the minimum age of eighteen (18) years, or the legal age for online gambling as specified by the laws of the Player's place of residence. The Player bears sole responsibility for ensuring they meet the applicable age requirements.
The Company reserves the right to request proof of age from any Player and may, at its sole discretion, limit access to the Website or suspend a Player Account in the event the Player fails to meet the age eligibility criteria.

The Player acknowledges that the availability of certain games may be restricted in specific jurisdictions, as stipulated by the policies of the respective game providers, which are subject to change from time to time.
The use of Virtual Private Networks (VPNs) or any other means to circumvent regional restrictions imposed on game availability is strictly prohibited and may result in the confiscation of any winnings obtained through such methods.
The Casino provides a detailed list of countries where certain NetEnt, Street Fighter, Fashion TV, Planet of the Apes, Vikings, Narcos, and Universal Monsters games are unavailable. Additionally, Players from specific countries are ineligible to win jackpots from NetEnt jackpot games.
Canadian Players are not permitted to participate in games provided by the NYX gaming platform.

The Casino accepts the following currencies for deposits and withdrawals: EUR, USD, CAD, AUD, BTC, ETH, BCH, XRP, USDT, DOGE, LTC.

The Player is solely responsible for the payment of any fees, taxes, or other financial obligations that may arise from their winnings, in accordance with the laws and regulations of their jurisdiction of residence.

The player confirms that he, she or they know(s) and understand(s) the game rules offered by the website. It is at player’s discretion to familiarise yourself with the theoretical payout percentage of each game.

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
Our general terms and conditions, as detailed on this website, constitute the binding agreement between www.luckytwice.com and its users. Any information or guidance provided by our customer support team is intended for assistance and clarification purposes only and should not be interpreted as a modification or waiver of these terms. It is the user's responsibility to carefully review and adhere to the terms and conditions governing their interactions with www.luckytwice.com
In the event of any inconsistency or conflict between the advice of our customer support team and the terms and conditions on this website, the general terms and conditions shall always prevail. Furthermore, please note that in case of any discrepancies or mistranslations between versions of these terms in different languages, the English version shall take precedence.

Each player can create only one (1) personal account.
Creating multiple player accounts by a single player may lead to the termination of all such accounts. The player shall not provide access to their player account or allow the use of the Website by any third party, including but not limited to minors.
Any returns, winnings, or bonuses that the player has gained or accrued while a duplicate account was active may be reclaimed by us. Players must return any such funds withdrawn from the duplicate account upon our demand.
The Website can only be used for personal purposes and shall not be used for any commercial profit. You must maintain your account and keep your details up to date.
We reserve the right to make a phone call to the number provided in your user account, which, at our discretion, may be a necessary part of the KYC procedure. Withdrawals may be withheld until the account is fully verified. We will make reasonable efforts to contact you regarding the withdrawal of funds. However, if we are unable to reach you (by email or phone) within two (2) weeks, the account will be locked due to failure to complete the KYC procedure.

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If a player is suspected of fraudulent actions, including but not limited to:

• Participating in any type of collusion with other players,
• Development of strategies aimed at unfaithful winnings,
• Participating in any form of collusion with other players,
• Developing strategies aimed at unfair winnings,
• Committing fraudulent actions against other online casinos or payment providers,
• Depositing funds from illicit sources,
• Initiating chargeback procedures with a credit card or disputing payments made,
• Creating two or more accounts,
• Any other forms of cheating,
• Declaring bankruptcy in their country of residence,

The Company reserves the right to terminate the player’s account and suspend all payouts. This decision is at the sole discretion of the Company, and the player will not be notified or informed of the reasons for such actions. The Company also reserves the right to notify the relevant regulatory authorities of the fraudulent actions.
The Casino has zero tolerance for advantage play. Any player attempting to exploit casino welcome offers or other promotions agrees that the Company reserves the right to void bonuses and any winnings obtained from such bonuses due to:

• Use of stolen cards;
• Chargebacks;
• Creating multiple accounts to benefit from casino promotions;
• Providing false registration information;
• Submitting forged documents;
• Engaging in any other actions that may harm the Casino;
• Low-risk roulette play, where bets are placed in a manner covering 25 or more of the 37 numbers on the table (e.g., betting equally on black/red or even/odd).

The Casino reserves the right to close your player account and refund the remaining balance, subject to the deduction of relevant withdrawal charges, at its absolute discretion and without prior notice.

To verify a player’s account, casino management may require documents (ID, payment system details, utility bills, etc.) in Latin or Cyrillic alphabet. If a player cannot provide documents in these alphabets, the Casino reserves the right to request a video verification where the player presents their documents.

The Casino reserves the right to withhold payments if there is suspicion or evidence of system manipulation. Criminal charges may be filed against users who manipulate or attempt to manipulate the casino system. The Casino also reserves the right to terminate or modify any games or events offered on the Website.

If you become aware of any potential errors or omissions in the software, you agree to refrain from exploiting them. Additionally, you agree to immediately report any such errors or omissions to the Casino. Failure to do so may result in the Casino claiming full compensation for any associated costs or damages.

Any deposit must be wagered three (3) times (i.e., the player must place bets totaling three times their deposit amount) before the withdrawal of funds linked to that deposit is permitted. If multiple deposits are made without gaming activity, the total deposited amount must be wagered before withdrawal. Otherwise, the Casino reserves the right to charge a processing fee for the deposit and withdrawal, at its sole discretion.

The Casino is not a financial institution and should not be treated as such. Your account will not accrue interest, and no currency conversion or exchange services (including fiat-to-crypto exchanges) will be provided at any time.

The Website offers a variety of payment methods, including VISA and MasterCard credit and debit cards, as well as alternative payment options. You may also contact our Support team for information on payment methods available in your country of residence.
The minimum deposit amounts are as follows:

• EUR/USD: 20
• CAD/AUD: 30
• BTC: 0.0001
• ETH: 0.01
• BCH: 0.001
• XRP: 0.001
• USDT: 5
• DOGE: 1
• LTC: 0.01

The minimal amount for withdrawal is 20 EUR/USD (or currency equivalent). The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.
Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
All Bank Transfer payouts are processed within 5-7 banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.
Daily withdrawal limit is 4,000 EUR/USD, 6,000 CAD/AUD; weekly withdrawal limit is 8,000 EUR/USD, 12,000 CAD/AUD; monthly withdrawal limit is 30,000 EUR/USD, 42,000 CAD/AUD.
If you win more than 30,000 EUR/USD, 42,000 CAD/AUD, the Casino reserves the right to divide the payout into monthly instalments of maximum 30,000 EUR/USD until the full amount is paid out. Maximum cumulative profit on all Casino Games (excluding any progressive jackpot wins) in a 24 hour period by each customer shall be capped at 50,000 EUR/USD (or currency equivalent) for VIP users, and at 25,000 EUR/USD (or currency equivalent) for non-VIP users and users on a VIP trial period. If your profits exceed this sum in any 24 hour period any additional bets or wagers made within the same period shall be void and any associated sums bet or wagered by you shall be returned to you. If a bet or wager is made by you that takes your profits over the limit within the daily period (00:00-23:59 UTC) you will be paid out up to EUR/USD 50,000 for VIP users and EUR/USD 25,000 (or currency equivalent) for non-VIP users and users on a VIP trial period, and any excess profits may, at our discretion, be voided entirely.
Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
Refund Requests: Refund requests must be made within 24 hours of the transaction or within 30 days if another individual accessed the user's account.
Refund Processing: Credit card refunds will be processed up to the total amount deposited. Excess amounts beyond the deposited amount will be paid via alternative methods. Bonuses and winnings will be deducted from the user's balance before processing refunds. Credit card purchases deemed high-risk may be refunded, and the appropriate authorities may be notified. Users are responsible for any costs incurred during the refund process.

1. An account is considered inactive if it has not been logged into for 12 consecutive months.
2. A monthly administrative fee of €10 or the equivalent will be charged if the account remains positive.
3. The fee will be deducted at the beginning of each month until the account balance reaches zero or the account is re-activated.

• Users should contact a Support team for assistance with any issues related to payments, bonuses, or responsible gaming limits.
• Complaints will be handled by the support department and escalated if necessary. Users will be informed of the complaint's status.
• Unresolved disputes can be taken to independent bodies, gaming authorities, or licensing regulators listed on the website.
• Server logs and records are the final authority in resolving disputes. In case of discrepancies between screen results and game server logs, the game server logs will prevail.
• The Casino will contact users using the details provided in their Player Account regarding disputes.